FAQ

Okay, so am I really locked in?
Yes but in case of an emergency, or after 60 minutes, the doors will be unlocked.

Is it scary?
Nothing is going to pop out because our intent is not to scare you. Think "Clue" not "Saw".

Do I need any special skills or knowledge?
No, The Escape Room is appropriate for anyone ages 12+, however children under 16 must be accompanied by an adult, and for those who are willing to keep an open mind and have fun.*

What will happen when I show up?
Follow the signs that will lead you to The Escape Room entrance. Once everybody who has signed up for that time has arrived and signed waivers, a member of our team will explain the rules and bring you into the room. The doors will be locked and you will have 60 minutes to "escape". You will work with your group to solve the clues by investigating the room and, if you are master sleuths, will be out in less than 60 minutes!

What time do I need to show up?
Please arrive at least 15 minutes early to not delay the experience.

What if I'm running late?
Please call (207) 619-3775 or email us at info@escaperoomme.com ;to let us know you're running late and we'll let you know if this will affect your playing time. If you are over 15 minutes late, we reserve the right to cancel your time slot without refund.

Where can I park?
You will need to find parking on-street near The Escape Rooms location or in the nearby Monument Square Parking Garage, located on Brown Street.

Do I need to purchase all the tickets for my time slot?
No. You can purchase one, or all, of the tickets. If you do not purchase all of the tickets for your time slot you will be teamed with other people.

How much does it cost?
The price is $20 per person.

Is there a minimum or a maximum number of people in a group?
The minimum is two people. The maximum number of people for Copperhead Saloon and The London Blitz is 8 with the Pharaoh's Tomb able to hold 10, if you have a group of 11-12 it's possible we can get you into The Pharaoh's Tomb. Groups over 13 will have to book two rooms for customer enjoyment, you can request a group booking by emailing us at info@escaperoomme.com. If you don't book up the whole room you could potentially be paired up with strangers. If you wish to have a private room (starting at $120 or 6 people) send us an email to info@escaperoomme.com.

Trying to book a large group for a birthday or company outing?
If you're looking to book a large group for a company outing, we can open up a custom time for you. Email us at info@escaperoomme.com and we'll get that setup up for you. 

Is there an age restrictions?
Adults of any age are welcome. Children under 13 must be accompanied by an adult. If you have a party with two or more children under the age of 13, it's recommended that you book an entire room. Anyone under the age of 18 must print out and bring a liability waiver signed by the parent or legal guardian. Infants and toddlers will not be allowed in the room. You can download a copy of the waiver here.

Is there a waiver to sign?
For insurance reasons all participants must sign a waiver. You can download a copy of the waiver here.

How do I buy a gift certificate?
You can purchase a gift certificate here.

How do I redeem a gift certificate?
Follow this link to redeem your gift certificate.

Is it possible to get a refund?
Send us an email to info@escaperoomme.com if you wish to request a refund. Please include the name of the person who booked your experience as well as the reason why you would like a refund.

I'm pregnant, can I participate?
Yes, the rooms aren't dangerous and there's an emergency exit available for you at all times.
 

* We are located on the second floor of our building, climbing up a set of stairs is necessary to enter the space.